ckpk | Privacy Policy – How We Protect Your Data

🔐 Introduction

CKPK (ckpk.click) is a trusted online gaming platform in Bangladesh. We believe your personal information belongs solely to you. This Privacy Policy ("Policy") explains how CKPK collects, uses, stores, and protects your data.

This policy applies to CKPK's website, mobile app, and all services. By using CKPK's services, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of our services.

            In brief: CKPK's privacy policy is built in line with international data protection standards. We only collect what's necessary and never sell it to third parties.
          

📋 Data Collection

CKPK collects two types of data — information you provide directly, and information our systems collect automatically.

Data Type	Example	Collection Method
Identity Information	Name, date of birth, NID number	Registration Form
Contact Information	Mobile number, email	Registration Form
Financial Information	Payment methods, transaction history	Payment Gateway
Device Information	IP address, browser type, OS	Automatic
Gaming Data	Game history, betting records	Platform Logs
Location Data	Country, City (approximate)	IP Geolocation

We do not collect sensitive personal information without your consent. Documents required for KYC verification are collected exclusively through secure, encrypted channels.

🎯 Purpose of Data Use

CKPK uses your information only for specific, legitimate purposes. Our primary reasons for doing so are:

Account Management: To create, verify, and manage your account.
Service Delivery: To keep gaming, betting, and transaction services running smoothly.
Identity verification: To prevent fraud and maintain KYC compliance.
Customer Support: To address your questions and resolve any complaints.
Security: To detect and prevent unusual activity.
Legal obligation: To comply with regulatory requirements.
Service improvement: To analyze and improve the user experience.
Promotions: To send you relevant offers and bonus updates, with your consent.

            Important: We never sell your information to third parties for marketing purposes. You can opt out of marketing communications at any time.
          

🤝 Data Sharing

CKPK does not sell or rent your personal data to third parties. However, limited sharing may occur in specific circumstances:

Payment Processors: Necessary information is shared with payment service providers such as Mobile Pay, Nagad, and Rocket to process transactions.
Legal obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
Fraud Prevention: Minimal data may be shared with fraud prevention networks within the online gambling industry.
Technology partners: Data may be shared with technology service providers under contract to support platform operations.
Business transfer: Members will be notified in advance in the event of a merger or acquisition.

All third-party agreements require compliance with CKPK's privacy standards.

🍪 Cookies & Tracking

CKPK uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help us improve our services.

Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
Performance Cookies: To analyze site speed and performance.
Functional Cookies: To remember your preferences and language settings.
Analytics Cookies: Used to understand how the site is used — these can be turned off.

You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.

🗄️ Data Retention

CKPK does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Account Information: For the duration of the active account and up to 5 years after closure.
Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
Gaming Logs: Up to 3 years for dispute resolution.
Marketing Data: Withdrawn consent results in deletion within 30 days.
Support Ticket: Up to 2 years after resolution.

Once the retention period expires, data is fully and securely deleted or anonymized.

⚖️ Your Rights

As a CKPK member, you have the following rights regarding your personal data:

👁️

Right to Access

You have the right to know what information we hold about you.

✏️

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

🗑️

Right to Erasure

You can request that your data be deleted under certain circumstances.

🚫

Right to Object to Processing

You may object to the use of your data for specific purposes.

📦

Data Portability

You can request a copy of your data in a standard, portable format.

⏸️

Right to Restrict Processing

You may request that data processing be temporarily paused while an inquiry is under review.

To exercise these rights support@ckpk.clickto get in touch. We will respond within 30 business days.

🛡️ Security Measures

CKPK follows the highest industry security standards to protect your data. Our security infrastructure includes:

256-bit SSL/TLS Encryption: All data transfers are encrypted.
AES-256 Encryption: Military-grade protection for all stored data.
Two-Factor Authentication (2FA): An additional layer of security for your account.
Firewall & DDoS Protection: Protecting our servers from cyber attacks.
Regular Security Audits: Periodic audits conducted by independent third-party experts.
Staff Training: Regular staff training on data protection.
Incident Response Plan: Prompt action in response to any security incident.

            In the event of a data breach: In the event of a data breach, we will notify affected members and the relevant regulatory authorities within 72 hours.
          

👶 Children's Privacy

CKPK is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from minors.

Age verification is carried out at the time of registration.
Any account found to belong to a minor is immediately closed and all associated data is deleted.
If you believe your child's information may be in our system, please contact us at support@ckpk.click.

🔄 Policy Updates

CKPK reserves the right to update this Privacy Policy at any time. You will be notified of significant changes via email or in-app notification.

The date of any changes will always be noted at the top of this page.
Continued use of the service after any policy update will be considered acceptance of the revised terms.
Check this page regularly to stay up to date with our latest policy.

📧 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email: support@ckpk.click
Live Chat: Active in the bottom-right corner of the website (24/7)
Response time: Typically within 24–48 hours

To learn more, visit our FAQ page and Terms & Conditions Visit the page.

CKPK's Privacy Policy – Your data is safe with us

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